SMART SOLUTIONS FRAMEWORK · VERSION 1.0.1
A conversation.
A quotation.
A clear next step.
SSF Live Chat, Translator & Inquiry Generator brings website conversations and product enquiries into WordPress. Add Pro for quotations, follow-up work and optional reviewed translation.
Live chat · Translation · Product enquiries · Quotations · Follow-ups
WordPress 6.6+ · PHP 8.1+ · WooCommerce required for product enquiries
Inquiry Generator: help website visitors submit product questions and quotation requests. Your team reviews each inquiry and handles follow-ups. Translation requires Pro or Agency.
KEEP THE CONTEXT TOGETHER
From an enquiry to your next action.
01 · Talk
Visitors start a chat on your website. Your team replies from the WordPress inbox, with the original enquiry available for reference.
02 · Quote
Pro turns a conversation into a private quotation draft. Check every amount, add clear terms, then print or save a PDF through your browser.
03 · Follow up
Set a due date and owner. Review due, overdue and waiting work, then copy a follow-up draft to your usual email or messaging channel.
SEE THE ACTUAL WORKFLOW
A practical WordPress walkthrough.
Watch the full tutorial on YouTube · Follow the product on Facebook
The demonstration uses a fictional shop and customer. It covers website chat, product enquiries, quotation review, follow-up tasks and translation setup. A live translation provider key is not configured in the demonstration.
CHOOSE YOUR STARTING POINT
Free, Pro and Agency.
Suggested launch prices in US dollars. Free is available now. Contact SSF about paid editions while their checkout is being prepared.
Free
US$0
Native website conversations
- Website live chat and administrator inbox
- One-product WooCommerce enquiries
- Business name, welcome and accent colour
- Configurable chat retention
- WordPress privacy export and erasure integration
Pro
US$79 / year
1 site · suggested price
- Everything in Free
- Product baskets and quotations, up to 20 lines
- Assigned operators and follow-up queues
- Quotation review, revisions and browser print/PDF
- Optional reviewed Google Cloud Translation connection
- Formula-safe queue CSV export
Agency
US$249 / year
10 sites · includes Pro · suggested price
- Everything in Pro
- Client quotation business name and footer
- Reusable terms and saved reply templates
- Portable client configuration profiles
- Separate inbox and customer records on each site
Paid plans include one year of updates and support, with manual renewal. Installed local features continue after that year. Hosting, staff and translation provider fees are separate. Updates and support are delivered manually; there is no automatic licence or update server in this release.
TRANSLATE. REVIEW. REPLY.
Help your team work across languages.
Pro can connect to Google Cloud Translation Basic v2 using its NMT model and your own provider account. A visitor must separately allow external translation. Staff choose the text and target language, review the result, and decide whether to copy it into a reply. Original messages remain available.
Supported target options: English, Urdu, Arabic, Spanish, French, German, Portuguese, Italian, Turkish, Hindi, Simplified Chinese and Russian.
Translation is off by default. Configure the private SSFLC_GOOGLE_TRANSLATE_KEY constant on your server. Provider fees, quotas and availability apply. This release limits translation to 120 requests per site per day and 10 per user per minute. Translation accuracy depends on the provider and human review; no automatic AI replies are sent.
Built for a focused sales workflow.
| Your task | How this plugin helps |
|---|---|
| Answer a product question | Keep the product and requested quantity with the conversation. |
| Prepare a commercial offer | Import an enquiry once, enter checked prices and charges, review and print the quote. |
| Keep track of the next step | Assign an owner and due date; review the latest 100 accessible records in the queue. |
| Set up client sites | Reuse Agency settings without exporting chats, customer records or API keys. |
This is a self-hosted WordPress workflow. Each site has its own inbox. It does not provide a central multi-site inbox, mobile operator app, omnichannel social inbox or automatic customer reminders.
Get started in WordPress.
- Download the Free ZIP. In WordPress, open Plugins → Add Plugin → Upload Plugin, select the ZIP, install and activate it.
- Open SSF Live Chat → Settings. Enable chat, set your business name and welcome, choose a retention period and save.
- Keep the inbox open when your team is available. Test a visitor conversation on your site.
- Install Pro after Free, and Agency after Free and Pro. Add WooCommerce if you need product enquiries.
Live inboxes and visitor chats refresh every six seconds while visible. Recent team activity is an indicator, not an instant-response promise. Deactivation and uninstall retain stored data. Chat cleanup relies on WordPress cron; quotation retention is managed separately.
Common questions.
Is this the WhatsApp Chat Connect plugin?
No. SSF Live Chat, Translator & Inquiry Generator is a separate native website chat product. SSF Chat Connect remains the WhatsApp click-to-chat product.
Does it send quotations or follow-ups automatically?
No. You review the quotation, print or save it as a PDF, and share it through your chosen channel. Follow-up drafts are copied for manual review and sending.
Does the Agency edition have one inbox for all clients?
Each client site has its own inbox and records. Agency provides reusable configuration and branding tools; it does not include a central cloud dashboard.
Has live translation been demonstrated?
The provider integration has been tested with controlled API responses. The tutorial shows configuration and review controls without a live provider key. Configure your own account and verify the result for your language pair before relying on it.
Make the next step easier to see.
Start with website chat. Add quotation, translation and follow-up tools when your team needs them.