Support

SSF Media Manager Pro support

Effective 16 October 2026 (Asia/Karachi)

Email support@ssfllc.com for installation, activation and reproducible defects in the supplied add-on during the eligible one-year term. Initial response target: within two business days, Monday–Friday. This is a target, not an SLA or a guaranteed resolution time.

Support excludes custom development, site administration, hosting/server maintenance, migration and unsupported third-party integrations. Include product/version, WordPress/PHP details, issue description and purchase reference. Do not send passwords, OTPs, private keys, recovery codes, full card details or unnecessary identity documents.

Installed Pro continues on its recognised activation after the update/support term, subject to licence checks. Renewal is optional for updates/support. See the product terms. SSF SMTP Mailer and other products keep their stated scope/status.

SSF Chat Connect Pro support

Effective 19 October 2026 (Asia/Karachi)

During the eligible one-year updates/support term, email support@ssfllc.com for installation, service-licence activation and reproducible defects in the supplied add-on. Initial response target: within two business days, Monday–Friday. This is a target, not an SLA or guaranteed resolution time. The shared term starts at order/licence creation; a later site activation does not restart it.

Support excludes custom development, general site administration, hosting/server maintenance, migration, unsupported third-party integrations and WhatsApp/Meta account services unless separately agreed. Provide the purchase reference, product/version, WordPress/PHP/WooCommerce details where relevant, reproduction steps and redacted evidence. Do not send passwords, licence keys, OTPs, customer messages, full card details or unnecessary identity documents.

Chat Connect licence controls manage updates/support entitlement, not local functionality. Configured local tools continue after the term, licence deactivation or licensing/network failure. New service activation or site moves require an eligible key and available slot. A durable uncertain activation should be reconciled using the displayed site-attempt label and purchase reference; do not repeatedly activate, guess instance IDs or delete pending proof. Released eligible updates are supplied manually after entitlement verification; no automatic updater is included.

Free must be downloaded separately from the SSF website and installed first. Lemon Squeezy supplies only the purchased Pro ZIP and guide. Read the complete Chat Connect Pro terms for delivery, service limits, the approved 14-day first-purchase refund and privacy details. SSF Media Manager keeps its separate activation/support behavior; SSF SMTP Mailer and other products retain their stated scope.