Refund Policy

Last updated: 19 October 2026 (Asia/Karachi)

Product-Specific Refund Status

SSF Chat Connect Pro has the separate product-specific refund terms below and in its complete product terms. SSF Media Manager Pro keeps its existing refund terms unchanged.

SSF Media Manager Pro is governed by the product-specific refund policy below. Other products retain the development, availability and refund status stated on their own pages.

Product Availability

Purchase only through checkout explicitly linked from the Pro product page. Its refund terms apply to that product. Other products are offered only where their own page expressly states availability.

SSF Media Manager Pro refunds

Effective 16 October 2026 (Asia/Karachi)

For the first purchase of SSF Media Manager Pro, request a full refund within 14 calendar days of purchase by emailing support@ssfllc.com with the order number and purchase email. No explanation is required. Approved refunds are processed through Lemon Squeezy.

Requests after 14 days and renewal purchases are reviewed for a material defect, duplicate charge or applicable mandatory rights. Payment-provider posting is not immediate. Mandatory consumer rights and Lemon Squeezy refund discretion remain protected.

This product-specific policy supersedes generic no-fixed-refund-period wording for Pro only. Other products retain their own terms. Read the complete Pro terms.

SSF Chat Connect Pro refunds

Effective 19 October 2026 (Asia/Karachi)

For the first purchase of SSF Chat Connect Pro, request a full refund within 14 calendar days of purchase by emailing support@ssfllc.com with the order number and purchase email. No explanation is required. Approved refunds are processed through Lemon Squeezy.

Requests after 14 days and renewal purchases are reviewed for a material defect, duplicate charge or applicable mandatory rights. Payment-provider posting times are not guaranteed. Mandatory consumer rights and Lemon Squeezy refund discretion remain available.

Refunds or merchant revocation may end update/support entitlement when reflected by the licence service; configured local tools and GPL rights in received code remain separate. This section applies to Chat Connect Pro only and does not alter another product’s terms. Read the complete Chat Connect Pro terms.

Future Product Refund Terms

Before a product is offered for sale, its product page and checkout will identify the price, licence duration, activation limit, support entitlement, renewal terms and refund conditions. Any refund eligibility will depend on those product-specific terms and the checkout or merchant-of-record rules shown at purchase.

Other Product Refund Periods

SSF Chat Connect Pro has its own 14-calendar-day first-purchase window stated above. Its renewal and later-request conditions are governed by its separate terms.

The Pro first-purchase refund window is 14 calendar days as stated above. Other products state their own refund periods before purchase.

Third-Party Checkout or Merchant of Record

Lemon Squeezy handles approved Pro refunds under its transaction rules. For other products, any applicable third-party checkout/merchant-of-record process is stated before purchase. Mandatory rights remain protected.

Unauthorised or Mistaken Payments

If you believe you made a mistaken or unauthorised payment connected to SSF, contact support@ssfllc.com with the transaction date, amount, payment reference and the email address used. Do not send full payment-card numbers, banking credentials or OTPs.

Contact

Refund questions can be sent to support@ssfllc.com.