SSF Chat Connect Pro Terms

1. Supplier and scope

Murshid Farm Industries, Pakistan, supplies SSF Chat Connect Pro under its Smart Solutions Framework (SSF) software brand. The proprietor is Muhammad Sajid Minhas. Product, purchase and support contact: sales@mfipk.com. SSF is a software brand and is not represented as a separately incorporated LLC.

These product-specific terms cover the separate SSF Chat Connect Pro add-on and its paid update/support services. They take precedence over inconsistent generic SSF descriptions for this product. Other SSF products retain their separate features, service behavior and terms.

2. Price, site allowance and one-year term

Choose one payment of US$39 for one active separate WordPress update/support activation, US$99 for up to five, or US$199 for up to twenty. Every plan includes the same completed Pro tools and per-site limits. The allowance counts service-entitlement activations for separate WordPress installations; it is not a runtime installation lock and does not limit GPL-permitted copying or use. It does not include hosted staff seats, phone numbers, cloud workspaces or messages. Applicable taxes and the final payable total are shown before payment.

One shared year of updates and support begins at order/licence creation, before first activation. Activating another site later does not restart or extend the year. There is no subscription, automatic renewal or recurring debit authorization. Renewal is optional and requires a separate deliberate purchase under the renewal terms and price shown at that time.

3. Downloads, installation and requirements

The SSF website presents a direct Download Free button and prominent Get Pro site-plan buttons. Get Pro opens the selected secure checkout; the purchased Pro ZIP and guide are downloaded afterward through the authenticated Lemon Squeezy purchase/customer record. No unrestricted public Pro ZIP link is offered. The required Free 0.1.0 ZIP is downloaded separately, only from the SSF website, without an email signup or payment: https://ssfllc.com/wp-content/uploads/2026/10/ssf-chat-connect-0.1.0.zip . Free is not included among the Lemon Squeezy files and has no separate Free checkout. Install and activate Free first, then Pro, and keep both active.

The Free WordPress.org directory release is not yet approved. A direct SSF download or purchase does not imply directory approval. The declared requirements are WordPress 6.4+ and PHP 8.1+. Product/variation/basket workflows require a supported WooCommerce setup. Network-wide WordPress multisite management is not included. Use a suitable backup and staging check before production deployment.

4. Included local tools and limits

Pro adds a department selector behind one button, up to 100 configured contact entries per site, individual schedules/holidays/fallback contacts, priority rules and a routing inspector. Rules can use page, product, category, exact language or a visitor-selected country/region. Contacts may share a number or use distinct authorized numbers; they are destinations rather than hosted employees or inbox seats.

Supported WooCommerce workflows prepare current product, variation, SKU and quantity details. A reviewed enquiry basket accepts up to 20 product/variation entries per enquiry, quantity 1–999 each. This is a batch limit, not a catalogue-size limit. Configurable forms, optional local records and manual follow-up status, CSV export, privacy/retention controls, local aggregate reports and optional email/HTTPS webhook notifications are included. Storage, reporting and notifications start off.

The visitor reviews the prepared information and presses Send within WhatsApp. A click, form, local record or basket does not prove WhatsApp delivery, reply, order or sale. Schedules describe saved hours, not actual WhatsApp online presence. An enquiry basket is not a paid order, checkout or binding quotation.

5. Service activation, site moves and continued local use

Settings > Chat Connect Licence manages paid updates/support entitlement. A current eligible key and an available plan slot are required to register a new service activation or site move. Activated staging/development installations use slots. Release the prior service instance before replacing a key or moving its slot. If the old site is inaccessible, contact support with a purchase reference for review. No free staging allowance or network-wide multisite entitlement is implied.

Licence checks never gate the public button, departments, routing, forms or existing enquiries. Installed and configured local Pro tools continue after the update/support term, licence deactivation or a licensing-service/network failure. Reaching the year does not erase site records or end GPL code rights. A failed check reports that current update/support entitlement is unverified; it does not grant a new entitlement. Successful recognition is cached for up to one hour for administrator service checks.

An uncertain activation is retained as a durable pending attempt and blocks another activation to avoid using an extra slot. Recovery verifies the key/product/site/instance before attempting release and creates no new activation. Do not guess identifiers or delete pending database records. Support can review the displayed site-attempt label and purchase reference. Pending/allocated proof is retained until matching release is verified, including during uninstall; no automatic pending-record deletion deadline is promised.

6. Customer downloads and updates

Initial Pro ZIP and guide delivery is through the authenticated Lemon Squeezy purchase/customer record; Free remains a separate SSF website download. No in-plugin automatic updater, download endpoint, guaranteed release schedule or future feature promise is included. During the eligible year, request any released maintenance package through sales@mfipk.com with a purchase reference. SSF checks entitlement and supplies the versioned update manually.

Receipt-download access and current update/support eligibility are separate. Expiry alone is not represented as mechanically blocking the purchase-record downloads, and receipt access does not extend the service term. Keep your own safe backup of the delivered files. Future updates are supplied according to current entitlement rather than assumed from possession of an original receipt.

7. Support

During the eligible year, email support at sales@mfipk.com covers installation, updates/support activation and reproducible defects in the supplied add-on. The initial response target is within two business days, Monday–Friday. This is a target, not an SLA or a guaranteed resolution time.

Custom development, general website administration, hosting/server maintenance, migration, unsupported integrations and WhatsApp/Meta account services are excluded unless separately agreed. Provide the order reference, product/version, runtime details, clear steps and redacted evidence. Do not send passwords, licence keys, OTPs, customer messages, private keys or full card data.

8. First-purchase refunds

Request a full refund of the first purchase within 14 calendar days of purchase by emailing sales@mfipk.com with the order number and purchase email. No explanation is required. Approved refunds are processed through Lemon Squeezy. Requests after 14 days and renewal purchases are reviewed for material defect, duplicate charge or applicable mandatory rights.

Payment-provider posting times are not guaranteed. Mandatory consumer rights and Lemon Squeezy refund discretion remain available. Refunds or merchant revocation may end update/support entitlement when reflected by the licensing service. Configured local tools and GPL permissions in received code remain separate.

9. Data, privacy and removal

After the administrator reviews the notice and explicitly consents, licence activation sends the purchased key and a site-derived hashed label to https://api.lemonsqueezy.com/v1/licenses/. Validation and release use the key and saved instance identifier. Ordinary network request information is visible to the service; hashing is not anonymity. Licence requests do not include enquiries, baskets, contact lists or customer-message contents.

The site stores the key, consent, instance, site/configuration binding, licence/order/variant identifiers, plan, status and timing information in non-autoloaded WordPress options without application-level encryption. Database/site administrators and backups must protect it. The saved key is not displayed back in the password-type input or included in configuration exports. Exports can still contain contact numbers and notification endpoints and should remain private. A pending attempt retains necessary key/site/plan proof until verified release.

Ordinary plugin deactivation retains configuration, records and licence state. Uninstall normally retains data. The explicit local cleanup option can remove configuration/records, but allocated or pending licence state remains for reconciliation. Uninstall never contacts licensing services or silently releases a remote slot. For full local licence cleanup, explicitly release the service instance first. A failed release retains information required for a safe retry.

Configured contact numbers are public in contact links. Choosing a contact opens WhatsApp under its own service/privacy rules. Optional local enquiry records, aggregate reports, email and webhooks require explicit administrator settings and suitable visitor notices/consent. Optional notifications go to the configured recipients/endpoints. Basket IDs/quantities stay in the visitor browser; temporary hashed network identifiers limit abuse. Site owners control their legal basis, recipients, retention, privacy export/erasure and backups; requests without email can require manual identification.

Lemon Squeezy provides checkout, payment, customer-download and licence services under its Buyer Terms and privacy policy. SSF receives necessary order/entitlement information for delivery, updates, refunds and support. Support correspondence contains information you choose to provide. The published SSF privacy notice applies to necessary processing; no fixed blanket deletion deadline or local-only processing guarantee is promised.

10. Excluded services and independent status

No AI, managed cloud, shared WhatsApp inbox, hosted staff seats, native inbox receipt, transfer of an ongoing WhatsApp conversation, automated WhatsApp sending, advertising service, Meta/BSP allowance or guaranteed reply, delivery, sales or uptime is included. External service accounts and their ordinary fees/terms remain separate. Future Enterprise/cloud/AI roadmap figures are not current purchase entitlements.

SSF Chat Connect is independent software and is not affiliated with or endorsed by WhatsApp or Meta. Third-party names describe destinations or compatibility, not ownership or endorsement.

11. GPL code and commercial services

The supplied WordPress code is GPLv2-or-later. The included GPL governs copying, modification and redistribution and prevails over inconsistent generic SSF restrictions for these packages, including restrictions on copying, resale, sublicensing, modification, reverse engineering or transfer. Copyright remains with the relevant rights holders; no ownership transfer is implied.

The site allowance and one-year term define commercial update/support services. They do not make GPL rights expire, limit GPL-permitted installations or require deletion of received code after a year. Protect private service keys and accounts; possession of GPL code does not grant access to another customer account or private merchant systems.

12. Compatibility, precedence and mandatory rights

The final 0.1.1 archive was checked in WordPress 7.1.3 / PHP 8.3.35 / SQLite 3.53.4 with WooCommerce 11.1.1 as the workflow fixture. The same feature/adapter code also has scoped WordPress 6.4 / PHP 8.1.34 / MariaDB 11.4.9 coverage; current WooCommerce workflows were not verified on that minimum configuration. Oracle MySQL, network-wide multisite and other unlisted combinations are outside established verification. No universal theme, host, plugin or large-site performance guarantee is made.

Use backups and appropriate staging checks. These product-specific terms apply to SSF Chat Connect Pro. Other SSF products retain their own behavior and terms; do not import another product’s online-validation rules into Chat Connect. Lemon Squeezy supplies its transaction services under its buyer terms; Murshid Farm Industries supplies the software and stated update/support services. Nothing excludes rights that applicable law does not allow to be excluded.