SSF Chat Connect

Choose the label, colour and bottom-left or bottom-right position. Show it on mobile, desktop or both. Use [ssf_chat_connect] to place the same button inside a page.

Free includes number validation, a local preview and a destination test link. Add a number your business controls, check the destination, then enable the button.

A prepared message can include your site name, the current page title and its public link. For example: “Hello, I would like to ask about this product: [page title] [page link].”

The visitor can review and edit the message in WhatsApp. A link click alone does not show that a message was sent, delivered or read.

Let visitors choose Sales, Support, Product Enquiries or your own department names. Configure up to 100 contact entries, each with its destination and prepared message.

Several departments can use one number with different enquiry labels, or separate business-owned numbers. Contact entries are destinations, not hosted staff seats. Replies stay in the selected WhatsApp account.

Set contact time zones, weekly hours, split shifts, overnight periods and holidays. Choose how to handle away periods and use a fallback contact when appropriate.

For example, show Sales during its working hours and direct an after-hours enquiry to your chosen alternative. Scheduled availability describes your settings; it does not detect whether someone is online in WhatsApp.

Use saved rules for a page, product, category, exact language or visitor-selected country/region. The first matching rule chooses the applicable contact. A routing inspector explains the saved rule that matched.

For example, route a product category to its sales contact. A visitor-selected destination is a choice the visitor makes, not an automatic location-tracking claim.

On supported WooCommerce product pages, include the product, selected variation, SKU and quantity. A visitor can collect several products, then review the enquiry before continuing.

The basket supports up to 20 distinct product/variation entries per enquiry, with quantities of 1–999 each. This is a batch limit, not a limit on your product catalogue. It prepares an enquiry; it does not place an order, calculate shipping or confirm a quotation.

Choose which name, email, country and message fields appear and which are required. Visitors can add relevant details, consent and inspect the prepared enquiry before choosing their contact.

Useful for collecting a destination country or product requirements without asking the visitor to retype the product context. Optional enquiry storage is separate and starts off.

If you enable local storage with the appropriate privacy notice and consent, review enquiry records, update manual follow-up statuses, export up to 500 recent enquiries per CSV export, and use retention and privacy export/erasure tools.

Optional local reports cover contact clicks and confirmed form submissions over a 90-day window. They do not establish WhatsApp delivery, replies, orders or sales. Storage and reporting start disabled.

Export or import private configuration to help manage your site setup. Imported settings start disabled for review.

Optional email notifications and an administrator-configured HTTPS webhook can connect an enquiry workflow to your own tools. These start off and may require services you arrange separately. They are not an included SSF cloud inbox or automatic WhatsApp sender.

Free stores its settings on your WordPress site and does not collect visitor messages or load remote tracking scripts or fonts. WhatsApp receives the destination and prepared message when the visitor follows its link.

Pro’s optional storage, reports, email and webhooks start disabled. Enable only what your business needs and explain the processing in your site’s privacy information. WhatsApp operates under its own terms and privacy policy.